Shipping & Delivery
Thoughtfully prepared. Tracked to your door.
We know the waiting is the least exciting part of finding something you love. That is why Comet Lore is designed around a simple balance: careful order preparation before dispatch, followed by efficient tracked delivery to Australia.
Beautiful pieces deserve to arrive properly prepared. Rather than rushing an order straight into the carrier network, we allow a short preparation window so the correct items can be verified, picked, packed and securely prepared for their journey.
Shipping at a glance
- Standard Shipping: $8.95 AUD
- Free Standard Shipping: orders of $89 AUD or more after discounts
- Order Processing: 2–3 business days
- Delivery After Dispatch: approximately 4–9 business days
- Estimated Total Delivery Time: approximately 6–12 business days
- Tracking: provided after dispatch
1. Where we deliver
We currently ship to eligible addresses within Australia.
Orders are carefully prepared, packed and dispatched from our partner fulfilment facilities in China to customers across Australia. Once dispatched, parcels travel through our international delivery network before final delivery in Australia.
This fulfilment model allows us to coordinate our curated collection through specialist fulfilment partners while providing a consistent delivery service to Australian customers.
2. Why we take 2–3 business days to prepare your order
Your order starts moving before it reaches the carrier. Our usual 2–3 business day preparation window gives our fulfilment partners time to verify the order details, allocate the correct items and variants, complete picking and packing, and carry out pre-dispatch handling and packaging checks before the parcel is securely prepared for international transit.
This preparation stage is designed to reduce avoidable fulfilment errors and make sure your parcel is properly prepared for its journey. We would rather spend a little extra time getting an order ready properly than rush it into the delivery network.
Orders are generally processed on business days. Business days exclude weekends and public holidays relevant to the fulfilment or delivery network. During major promotional periods or periods of unusually high demand, processing may occasionally take a little longer.
3. Estimated delivery time
Once your order has been dispatched, delivery generally takes approximately 4–9 business days. Including the usual 2–3 business day preparation period, most orders are expected to arrive within approximately 6–12 business days from the date the order is placed.
Delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, public holidays, peak shopping periods, severe weather, border or customs processing, remote-area service levels and other circumstances affecting the delivery network.
4. Shipping rates
Standard Shipping — $8.95 AUD
Free Standard Shipping — orders of $89 AUD or more after discounts
The shipping rate and any free-shipping eligibility applicable to your order will be shown at checkout before payment is completed.
5. Tracking your order
Once your order has been dispatched, tracking information will be provided using the contact details supplied with your order. Tracking events can sometimes take a short time to appear after a parcel first enters the carrier network, so an initial delay between receiving your tracking number and seeing the first scan is normal.
Your tracking information is the best source for the latest available progress of your shipment.
6. Final delivery in Australia
Once your parcel reaches Australia, final delivery may be completed by one of our local delivery partners. The carrier used may vary depending on the destination and shipping route. Carrier details will appear in your tracking information where available.
Our last-mile delivery network may change over time, so we do not guarantee that every order will be delivered by the same carrier.
7. Split shipments
Occasionally, items from the same order may be dispatched separately because of fulfilment routing or stock allocation. If this happens, you may receive more than one tracking number and your parcels may arrive on different days.
You will not be charged an additional standard shipping fee solely because Comet Lore dispatches your order in more than one parcel.
8. Delivery delays
Most parcels arrive within the estimated timeframe, but international delivery can occasionally be affected by circumstances outside the ordinary delivery schedule, including carrier congestion, public holidays, promotional periods, severe weather, border or customs processing, and limited-service or remote delivery areas.
Where we become aware of a material delay affecting your order, we will provide an update where reasonably possible. If you believe your parcel is significantly overdue, please contact us and we will help review the available tracking information and, where appropriate, raise an enquiry with the delivery partner.
9. Delivery address
Please check your name, street address, suburb, state, postcode, email address and phone number carefully before completing checkout.
If you notice an error, contact us at support.au@cometlore.com as soon as possible. We will make reasonable efforts to assist before fulfilment progresses, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
If a parcel is returned or cannot be delivered because the address provided at checkout was incorrect, incomplete or not serviceable, reasonable reshipping costs may apply where permitted by law.
10. PO Boxes and delivery addresses
We do not ship to PO Boxes. Orders must be delivered to a valid physical street address provided at checkout.
If the address supplied cannot be serviced by our delivery network, we will contact you for an alternative physical delivery address where reasonably possible before dispatch.
11. Lost, significantly delayed or damaged parcels
If your parcel appears significantly overdue, tracking has stopped updating for an unusual period, or your parcel arrives damaged in transit, contact us at support.au@cometlore.com and include your order number together with any relevant photographs or tracking information.
We may need to investigate the shipment with the carrier before confirming the outcome. If a shipment is confirmed lost, damaged or otherwise affected in a way that gives you a remedy under applicable law, we will provide the appropriate remedy.
12. Tracking shows delivered, but you cannot find your parcel
If tracking shows that your parcel has been delivered but you cannot locate it, please first check any safe place around the delivery address, with other members of your household, your building reception or mailroom where applicable, and any delivery information provided by the carrier.
If the parcel still cannot be located, contact us as soon as reasonably possible at support.au@cometlore.com so we can assist with the next steps.
13. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
14. Updates to this policy
We may update this Shipping Policy from time to time to reflect changes to our fulfilment arrangements, delivery network, shipping rates or service levels. The latest version will always be published on this page.