Frequently Asked Questions

Once checkout is completed successfully, you will receive an order confirmation using the contact details provided with your order. Please review the confirmation carefully and contact us if anything looks incorrect.

Contact us at support.au@cometlore.com as soon as possible. We will make reasonable efforts to help, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfilment.

Please contact us as soon as possible with your order number and the correct address. We will try to update it before fulfilment progresses, but an address change cannot be guaranteed once an order is processing or has been dispatched.

We currently ship to eligible physical street addresses within Australia. We do not ship to PO Boxes.

Standard Shipping is $8.95 AUD. Standard Shipping is free when your order is $89 AUD or more after discounts. The applicable shipping charge is shown at checkout before payment.

Our usual order preparation time is 2–3 business days. After dispatch, delivery generally takes approximately 4–9 business days. Most orders are therefore expected to arrive within approximately 6–12 business days from the date the order is placed. Delivery timeframes are estimates rather than guaranteed delivery dates.

Comet Lore works with fulfilment partners based in China. Orders are prepared, packed and dispatched from our partner fulfilment facilities there to customers across Australia.

Yes. Tracking information is provided after dispatch using the contact details supplied with your order. It can take a short time for the first tracking scan to appear after your tracking number is issued.

First check any safe place around the delivery address, with other members of your household, your building reception or mailroom where applicable, and any delivery information provided by the carrier. If the parcel still cannot be located, contact support.au@cometlore.com with your order number.

Read our full Shipping & Delivery information.

You may request a voluntary change-of-mind return within 30 days of delivery. Your return must be approved before it is sent. Once return instructions are issued, the parcel must be shipped within 7 days.

For a voluntary return, the item must be unworn, unused and unwashed, with original tags attached and in a condition suitable for resale as new. For lingerie, underwear, bodysuits and similar intimate garments, any hygiene seal or protective liner supplied with the item must remain fully intact. Items worn directly against the skin, or with a removed or damaged hygiene seal, are not eligible for a voluntary change-of-mind return.

Approved voluntary change-of-mind returns are sent to an authorised return address in China or Poland. We will confirm the exact address for your order after approval, before you send the parcel. Customers are responsible for return shipping, including any applicable international postage charges, which may be higher than domestic postage. Do not send the item to the sender address shown on the original parcel unless instructed.

For a voluntary change-of-mind return, the customer is responsible for return shipping and any associated international postage charges. We strongly recommend using a tracked service.

Do not use the standard Returns Form for a product issue. Email support.au@cometlore.com with your order number, a clear description of the issue and clear photos or video where reasonably possible. Product issues are handled separately from voluntary change-of-mind returns, and nothing in our policy limits rights that cannot lawfully be excluded under the Australian Consumer Law.

Once an authorised return is received and inspected, we normally process an eligible refund within 7 business days of inspection. The refund is based on the amount actually paid after any discounts or promotions.

We generally do not process direct exchanges for voluntary sizing or change-of-mind returns. If you would like another size, colour or product, you may place a new order and separately return the original item if it qualifies under our policy.

Read our full Returns & Refunds Policy or open the Returns Form.

Always use the product-specific size information as your first reference. You can find size charts on the individual pages in our Lingerie Sets collection. Fit can vary between lingerie and sleepwear styles, so compare your measurements with the size chart rather than relying only on your usual labelled size.

Check the product description and any fit notes for that style. If you still need help, contact us with your measurements and the product you are considering so we can help you interpret the available sizing information.

Measure your bust around the fullest part, your underbust directly underneath the bust, your waist around the narrowest part of your natural waist, and your hips around the fullest part of your hips and seat.

View our Size Guide.

We currently accept Visa, Mastercard, Apple Pay and Google Pay. The options shown at checkout can vary depending on your device, browser and transaction.

All prices displayed and charged by Comet Lore are in Australian dollars (AUD).

Our Shopify store uses secure encrypted connections, and payments are processed through Shopify and/or the payment provider selected at checkout using industry-standard security controls. Comet Lore does not receive or store your full card number through our Shopify store.

Check that your payment and billing details are correct and complete any verification requested by your payment provider. If the payment still cannot be authorised, you can try another available payment method or contact your card issuer or payment provider.

Read our Payment Policy.

When the promotion is active, buying 2 eligible items gives you 10% off the second item only. Buying 3 or more eligible items gives you 20% off the entire eligible order.

The applicable discount is shown in your cart or at checkout while the promotion is active and your basket meets the offer requirements. Unless stated otherwise, the offer applies to eligible full-price products and may not be combined with another promotion or discount.

A refund reflects the amount actually paid. If a voluntary return means the items you keep no longer qualify for the original promotional tier, the discount may be recalculated using the tier the remaining order qualifies for. If the original order qualified for free shipping and the retained order value falls below the free-shipping threshold, the standard shipping charge that would otherwise have applied may also be deducted where permitted.

Read the Multi-Buy Offer details.

Email us at support.au@cometlore.com. If your question relates to an existing order, please include your order number and the email address used at checkout so we can locate it more efficiently.

You can also use our Contact page.