Returns & Refunds

You may request a voluntary change-of-mind return within 30 days of delivery.

Your return must be approved before you send the item. Once return instructions are issued, the parcel must be shipped within 7 days.

To qualify for a voluntary return, an item must be unworn, unused and unwashed, with original tags attached and in a condition suitable for resale as new. It must be free from perfume, deodorant, cosmetics, stains, marks, pet hair or other signs of wear.

For lingerie, underwear, bodysuits and similar intimate garments, any hygiene seal or protective liner supplied with the item must remain fully intact. Items worn directly against the skin, or with a removed or damaged hygiene seal, are not eligible for a voluntary change-of-mind return.

Items marked Final Sale are not eligible for voluntary change-of-mind returns.

Start your request either by emailing support.au@cometlore.com or by using our Returns Form.

Please wait for approval and return instructions before sending anything. Do not send a return to the address shown on the original shipping parcel unless we specifically instruct you to do so.

Approved voluntary change-of-mind returns are sent to an authorised return address in China or Poland. The exact return address and instructions will be provided after your request has been reviewed and approved, before you send anything back.

For change-of-mind returns, the customer is responsible for return shipping and any associated international postage charges, which may be higher than domestic postage. We strongly recommend using a tracked service. Comet Lore is not responsible for a voluntary return parcel that is lost or not delivered to the authorised destination.

Once an authorised return is received, it will be inspected. If it meets the conditions of this policy, we normally process the refund within 7 business days of inspection.

The refund is based on the amount actually paid for the returned item after discounts or promotions. Original shipping charges, including the standard $8.95 AUD shipping charge, and the cost of voluntary return postage are not refundable for change-of-mind returns.

If an order received a discount because it met a minimum quantity or order-value requirement, a voluntary return may change the promotion that applies to the items you keep. We may recalculate the discount using the promotional tier for which the remaining order qualifies, and the adjustment may be deducted from the refund.

If the original order qualified for free shipping but the value of the items you keep falls below the free-shipping threshold after a voluntary return, the standard shipping charge that would otherwise have applied may also be deducted from the refund.

We generally do not process direct exchanges for voluntary sizing or change-of-mind returns. If you want another size, colour or product, you may place a new order and separately return the original item if it qualifies under this policy.

Do not use the Returns Form for a product issue. Email support.au@cometlore.com with your order number, a clear description of the problem, and clear photos or video where reasonably possible.

We may reasonably assess the product and the information provided before determining the appropriate remedy.

If a product can easily be posted, you may be asked to return it for assessment. If the product is confirmed to have a problem covered by the Australian Consumer Law, Comet Lore will reimburse reasonable return postage costs where required. Please keep your postage receipt.

The voluntary 30-Day Returns policy does not replace or limit rights that may apply under the Australian Consumer Law. Rights relating to faulty or non-compliant goods are not restricted by the 30-day change-of-mind period, Final Sale status or the hygiene conditions that apply only to voluntary returns.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.